Payment gateway
Card payments run through a UAE-ready gateway (provider confirmed at kickoff — e.g. Stripe, Network International, or Telr). Provider fees are billed by the gateway. Cash on delivery remains available for product orders.
Payments
How payments work at OBA
Clear rules for the Enhanced Platform checkout, service deposits, and invoicing — so customers and the team know what happens at every step.
Deposit vs full payment
Product shop checkout is pay-in-full (or COD). Professional organising bookings default to a 25% deposit to secure the slot; customers may choose full payment. The balance is collected on the day of service.
Refund process
Organising products follow the Exchange Policy (exchange-only, no cash refunds unless required by UAE consumer law). Service deposits are refundable if cancelled more than 24 hours before the appointment; within 24 hours a cancellation charge applies.
Failed payment handling
If a card payment fails, the order or booking is not confirmed. Customers see a clear retry path, may switch to COD (products) or try another card. No partial capture is taken on declined cards.
Cancellation charges
Services: free reschedule or cancel up to 24 hours before. Inside 24 hours, up to 25% of the service fee (or the deposit, whichever is higher) may be retained. Products: see Exchange Policy for returns/exchanges.
Automatic invoices
Successful payments generate an invoice (VAT line included as advised by your accountant). Customers can download invoices from order confirmation, account order detail, and booking history.
Security: HTTPS everywhere, no raw card data stored on OBA servers (gateway-hosted fields). Demo checkout in this build does not charge real cards.